Term and Conditions

1. Our Equestrian Commitment

Saddle Shop specializes in premium equestrian equipment including high-quality saddles (Bates Leather Saddles, Arena Saddles), horse care products (Coat, Mane and Tail Care), riding gear (Anti Rub Horse Vests, Brushing Boots), and specialized equipment (Blue Sweet Iron Horse Bits, Back Relief Pads). We serve discerning riders who value craftsmanship and performance in their equestrian pursuits.

2. User Responsibilities

2.1 Account Accuracy

When creating an account or making purchases, you agree to provide accurate, current information including shipping addresses and payment details.

2.2 Legal Compliance

You must be at least 18 years old to make purchases and comply with all local laws regarding equestrian equipment purchases in your jurisdiction.

2.3 Prohibited Activities

You agree not to:

• Use our site for any unlawful purpose
• Attempt to access other users’ accounts
• Use automated systems to extract data
• Misrepresent your identity or order information

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in describing our equestrian products including technical specifications for items like Bridle Snaffles and Breastplates. However, slight variations may occur in handmade leather goods.

3.2 Product Availability

Specialty items from our All Griffin NuuMed and All LeMieux collections may have limited availability. We reserve the right to cancel orders for unavailable items.

3.3 Professional Advice

While we provide sizing guides for products like Cold Water Boots and Horse Vests, we recommend consulting with an equestrian professional for proper fitting advice.

4. Ordering and Payment

4.1 Order Process

Your order constitutes an offer to purchase. We accept payment via Visa, MasterCard, JCB, and PayPal. Orders are processed within 1-2 business days.

4.2 Pricing

All prices are in USD. We reserve the right to adjust prices for international orders based on currency fluctuations.

4.3 Shipping

We offer:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: Orders over $50 via EMS (15-25 business days)

Delivery estimates exclude customs processing times. We cannot ship to certain Asian countries and remote regions.

4.4 International Orders

International customers are responsible for any customs duties, taxes, or import fees. Please check your country’s regulations before ordering equestrian equipment.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for most items in original condition with tags attached. Non-returnable items include:

• Blue Sweet Iron Horse Bits (hygiene reasons)
• Opened Coat, Mane and Tail Care products
• Worn Anti Rub Horse Vests
• Custom/special order items

5.2 Return Process

Email [email protected] within 15 days with your order details. Approved returns must be sent to:

Saddle Shop Returns
3530 Westfall Avenue
Albuquerque, NM 87109
USA

5.3 Refunds

Refunds are issued to the original payment method within 3-5 business days after inspection. Original shipping fees are non-refundable except for defective items.

5.4 Damaged Items

Report damaged items (like compromised Bridle Parts or torn Brushing Boots) within 48 hours with photos of the damage for replacement.

6. Intellectual Property

All content on our site including product descriptions, images of our Arena Saddles and Back Relief Pads, and branding are the property of Saddle Shop and protected by copyright laws. Unauthorized use is prohibited.

7. Liability Limitations

7.1 Product Use

Saddle Shop is not liable for injuries resulting from improper use of equestrian equipment. Always use products like Horse Bits and Saddles as intended by manufacturers.

7.2 Website Availability

We strive to maintain 24/7 site availability but are not liable for temporary outages beyond our control.

7.3 Third-Party Services

We’re not responsible for services provided by DHL, FedEx, EMS, or payment processors.

8. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy details how we collect and protect your information when you shop for equestrian products with us.

9. Governing Law

These Terms are governed by New Mexico law. Any disputes shall be resolved in courts located in Albuquerque, NM.

10. Policy Updates

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new Terms.

11. Contact Us

For questions about these Terms or our equestrian products:

Email: [email protected]
Phone: [Insert Phone Number]
Mail: 3530 Westfall Avenue, Albuquerque, NM 87109 USA