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At Saddle Shop (“we,” “us,” or “our”), your trust is as important to us as the quality of our premium equestrian products. This Privacy Policy explains how we collect, use, protect, and share information when you visit equestriantackstore.com or make purchases from our global selection of riding equipment.

1. Information We Collect

To provide our discerning equestrian customers with exceptional service, we collect:

  • Personal Information: Name, email, shipping/billing addresses, phone number when you create an account or make purchases of our saddles, horse bits, or riding apparel.
  • Payment Details: Credit/debit card information processed securely through PCI-compliant gateways (we never store full card details) or PayPal account information.
  • Technical Data: IP address, browser type, device information, and pages visited to optimize your browsing experience.
  • Product Preferences: Items viewed, added to cart, or purchased to personalize recommendations for equestrian gear.
  • Communication Records: Correspondence with our customer service team regarding orders or product inquiries.

2. How We Use Your Information

Like the precision craftsmanship in our Bates Leather Saddles, we handle your data with care for these purposes:

  • Processing and shipping your orders of premium equestrian equipment worldwide
  • Providing customer support tailored to riders’ needs
  • Improving our product offerings and website functionality
  • Sending order confirmations, shipping notifications, and (with consent) promotional emails about new arrivals like our LeMieux collection
  • Preventing fraud and ensuring transaction security for high-value purchases
  • Complying with legal obligations as an international retailer

3. Data Sharing & Disclosure

We treat your information with the same discretion we apply to our professional equestrian clients:

  • Service Providers: Trusted partners who assist with payment processing (PayPal, card processors), shipping carriers, and IT services—all bound by confidentiality agreements.
  • Legal Requirements: When necessary to comply with laws or protect our rights and customers’ safety.
  • Business Transfers: In the event of a merger or acquisition, with notice to affected customers.
  • Never Sold: We do not sell your personal information to third-party marketers.

4. International Data Transfers

As we serve equestrians globally (excluding certain Asian and remote regions), your data may be transferred to and processed in countries with different privacy laws. We implement safeguards like standard contractual clauses to protect your information.

5. Data Security

We secure your data with the same dedication we apply to crafting protective horse gear:

  • Military-grade encryption for all transactions
  • Regular security audits of our systems
  • Limited employee access to personal data
  • PCI-DSS compliance for payment processing
  • Secure servers with firewall protection

6. Your Rights

You control your information like a rider controls their mount:

  • Access & Correction: Review and update your account information
  • Deletion: Request removal of personal data (subject to legal retention requirements)
  • Opt-Out: Unsubscribe from marketing communications
  • Restrict Processing: Limit how we use your data
  • Data Portability: Request a copy of your data in machine-readable format

To exercise these rights, contact us at [email protected].

7. Cookies & Tracking Technologies

Our website uses cookies—like the careful attention to detail in our Blue Sweet Iron Horse Bits—to enhance your experience:

  • Essential Cookies: Required for checkout and account functions
  • Performance Cookies: Help us improve site speed and navigation
  • Functional Cookies: Remember preferences like currency or region
  • Marketing Cookies: Show relevant product recommendations (can be disabled)

Manage preferences through your browser settings or our cookie consent banner.

8. Children’s Privacy

While we sell youth riding apparel and equipment, our website is not directed at children under 16. We do not knowingly collect their personal information without parental consent.

9. Policy Updates

We may update this policy as our business evolves, with changes posted on this page. Continued use of our services constitutes acceptance of the updated terms.

10. Contact Us

For privacy questions or concerns, contact our Data Protection Officer at:

Saddle Shop
Attn: Privacy Officer
3530 Westfall Avenue
Albuquerque, NM 87109 USA
Email: [email protected]