Shipping Policy

At Saddle Shop, we combine equestrian excellence with exceptional customer service. Our shipping and returns policies are designed with the same precision and care as our premium horse tack and riding equipment.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide except to certain Asian countries and remote regions.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal

Returns & Exchanges

Your satisfaction is as important to us as the quality of our equestrian products. Should any item not meet your expectations, our straightforward returns process ensures a resolution worthy of our discerning clientele.

Our Returns Promise

We accept returns within 15 days of delivery for most items in original condition with tags attached. Like the perfect fit of our Bates Leather Saddles, we’ve designed this policy to be both comprehensive and rider-focused.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Blue Sweet Iron Horse Bits (due to material contact with horses)
• Coat, Mane and Tail Care products (opened containers)
• Anti Rub Horse Vests (worn items)
• Custom or special order items from our All Griffin NuuMed and All LeMieux collections

Simple 3-Step Return Process

Step 2: Package & Ship

Once approved, you’ll receive return instructions. Please:

• Repackage items securely in original packaging
• Include all tags and protective covers (as with our Back Relief Pads)
• Ship to our Albuquerque facility using a trackable method

Return Address:
Saddle Shop Returns
3530 Westfall Avenue
Albuquerque, NM 87109
USA

Step 3: Inspection & Resolution

Our quality team will inspect returned items within 3 business days of receipt. You’ll receive email confirmation when:

• Your refund is processed
• Your exchange item is shipped (with updated tracking)
• If there are any issues with the return condition

Refund Details

Refunds are issued to your original payment method:

• Credit/Debit Cards: 3-5 business days after processing
• PayPal: Typically within 24 hours

Original shipping fees are non-refundable except for defective items. For exchanges, we’ll cover standard shipping costs back to you.

International Returns

For our global customers (excluding restricted regions):

• You’re responsible for return shipping costs
• Mark the package as “Returned Goods” to avoid customs fees
• Refunds will be in USD and may vary slightly based on exchange rates

Damaged or Defective Items

If you receive a damaged item (like a compromised Bridle Snaffle or torn Brushing Boots):

• Contact us within 48 hours of delivery
• Include photos of the damage and packaging
• We’ll arrange a prepaid return label if needed

For further assistance with returns or exchanges, please email [email protected] or call our Albuquerque office during business hours.