FAQ

At Saddle Shop, we specialize in premium equestrian equipment including:

• High-quality saddles (Arena, Bates Leather, and more)
• Horse bits (including our popular Blue Sweet Iron collection)
• Protective gear (Anti Rub Horse Vests, Brushing Boots)
• Bridles and bridle accessories
• Horse care products (Coat, Mane and Tail Care)
• And much more from trusted brands like Griffin NuuMed and LeMieux

Each product page includes detailed sizing guides specific to that item. For personalized sizing advice, our equestrian-experienced customer service team is happy to help at [email protected].

Absolutely! Our range includes professional-grade competition gear as well as comfortable equipment for trail riding and everyday use. Products like our Arena Saddles and Back Relief Pads are particularly popular with competitive riders.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are processed securely.

Yes, we use industry-standard encryption to protect all payment information. We never store your complete payment details on our servers.

We process orders quickly to get your gear to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t yet been processed for shipping.

We ship worldwide to most locations, excluding some Asian countries and remote areas. If you’re unsure whether we ship to your location, please contact us before placing your order.

We offer two shipping methods:

1. Standard Shipping ($12.95 USD): Shipped via DHL or FedEx, arriving 10-15 days after dispatch with tracking included.
2. Free Shipping (for orders over $50 USD): Shipped via EMS, arriving 15-25 days after dispatch.

Pro Tip: For competitive riders with upcoming events, we recommend choosing Standard Shipping and ordering at least 3 weeks before you need your equipment.

We process all orders within 1-2 business days. You’ll receive a confirmation email when your order ships, which will include tracking information.

Yes! All orders include tracking. You’ll receive tracking information via email once your order is dispatched. For Standard Shipping (DHL/FedEx), you’ll receive detailed tracking updates throughout the delivery process.

We accept returns within 15 days of receiving your order. Items must be in original, unused condition with all tags attached. To initiate a return, please contact our customer service team at [email protected].

For health and safety reasons, we cannot accept returns on certain personal items like grooming tools or items that come into direct contact with horses. Please contact us if you’re unsure about a specific product.

Return shipping is the customer’s responsibility unless the item arrived damaged or incorrect. Original shipping fees are non-refundable.

Once we receive your returned item, we’ll process your refund within 5 business days. Refunds will be issued to your original payment method.

No, you can check out as a guest. However, creating an account allows you to track orders more easily and saves your information for future purchases.

Our US-based customer service team (fellow equestrians!) is available via email at [email protected]. We typically respond within 1 business day.

Our team monitors emails Monday-Friday, 9am-5pm Mountain Time. We strive to respond to all inquiries within 24 hours.