At Saddle Shop, we understand that when you order equestrian equipment, you’re eager to receive your gear and start enjoying it with your horse. That’s why we’ve designed a delivery system that balances speed, reliability, and affordability to serve our global community of riders.

Our Promise: We process all orders within 1-2 business days and offer multiple shipping options to suit your needs, whether you’re preparing for an upcoming competition or planning your next trail ride.

Shipping Options

Standard Shipping

Carrier: DHL or FedEx

Delivery Time: 10-15 days after dispatch

Cost: $12.95 USD

Our recommended option for riders who want a balance of speed and affordability. With tracking included, you’ll always know where your equestrian gear is on its journey to you.

Free Shipping

Carrier: EMS

Delivery Time: 15-25 days after dispatch

Cost: Free for orders over $50 USD

Perfect for riders who are planning ahead and want to save on shipping costs. While slightly slower, this option delivers the same quality products at no additional charge for qualifying orders.

Delivery Details

We ship worldwide to most locations (excluding some Asian countries and remote areas). Our team carefully packages each item with the same attention to detail we’d want for our own equestrian equipment.

Once your order is dispatched, you’ll receive a confirmation email with tracking information so you can follow your package’s journey.

Pro Tip: For competitive riders with upcoming events, we recommend choosing Standard Shipping and ordering at least 3 weeks before you need your equipment to account for any unexpected delays.

Returns Policy

We stand behind our products and want you to be completely satisfied. If for any reason you need to return an item:

  • Returns are accepted within 15 days of receiving your order
  • Items must be in original, unused condition with all tags attached
  • Please contact our customer service team at [email protected] to initiate a return

Note: Original shipping fees are non-refundable, and return shipping is the customer’s responsibility unless the item arrived damaged or incorrect.

Have Questions?

Our US-based customer service team, comprised of fellow equestrians, is always happy to help with any delivery questions or special requests. Contact us at [email protected].

Thank you for choosing Saddle Shop for your equestrian needs. We’re honored to be part of your riding journey and look forward to delivering quality tack that helps you and your horse perform at your best.